FREQUENTLY ASKED QUESTIONS
CONTACT INFORMATION
CVNGHFX™
Zhengzhou Ruihui Network Technology Co., Ltd.
Owner: Li Bin
Business Address:
Room 911, 9th Floor, Unit 1, Building 2,
No. 55 Dexin Road Compound,
Guancheng Hui District, Zhengzhou,
Henan Province, China
Email: service@cvnghfx.com
Phone: +86 17561454641
Website: cvnghfx.com
ORDERING
How do I place an order?
Select a product, choose any available options, add it to your cart and proceed to checkout. Enter your billing and delivery details carefully before submitting payment.
Can I change my order after payment?
Contact service@cvnghfx.com as soon as possible with your order number. Changes may be reviewed before fulfilment begins but cannot be guaranteed after processing or dispatch.
Can I cancel my order?
Cancellation requests should be submitted promptly. If fulfilment has not started, we will make reasonable efforts to cancel the order. Dispatched orders are subject to the Return & Refund Policy.
PRODUCTS
Are CVNGHFX™ mouse pads suitable for office use?
Yes. They are designed for everyday desk work, study, creative tasks and compatible gaming setups.
Does every product have the same shape?
No. The collection includes curved, oval, asymmetric, circular, geometric and foldable-inspired designs.
Will the colour look exactly the same as shown?
Colours may vary slightly because of monitor settings, lighting and device differences.
How should I clean my mouse pad?
Use a soft cloth slightly dampened with clean water. Wipe gently and let the surface dry naturally. Avoid abrasive tools, harsh chemicals, prolonged soaking and direct high heat.
PAYMENT
Which payment methods are accepted?
Available payment methods are displayed at checkout and may vary by location.
Is my payment information stored by CVNGHFX™?
We do not intentionally store complete payment card details. Payment information is handled by authorised payment providers.
SHIPPING
How long does processing take?
Orders are generally processed within 2–5 business days after payment confirmation.
Products may be dispatched from different fulfilment locations depending on inventory and destination.
Are taxes and duties included?
Taxes, customs duties or import charges may apply depending on the destination. Unless expressly stated at checkout, these charges may be the customer’s responsibility.
RETURNS
How long do I have to request a return?
Eligible return requests should normally be submitted within 30 calendar days after delivery.
Please contact us before sending anything back. Unauthorised returns may not be accepted.
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Last Updated: October 15, 2026